Privacy policy

Here’s how we protect your privacy.

We ask only for what we need

In the course of dealing with Planswell, you will be asked for a variety of information about yourself, your family, your finances and your goals. We ask these things for a variety of reasons, such as making sure we give you the right recommendations, applying for things like insurance and mortgages, preventing fraud, and complying with regulators, governments and other authorities. We always respect your trust and go above and beyond to keep your information private.

We may need to check you out

The Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) is Canada’s financial intelligence unit. Its job is to detect, prevent and deter money laundering and the financing of terrorist activities. In order to comply with FINTRAC, Planswell will run a background check, including accessing your credit rating, when you implement a financial plan with us. This is done to verify your identity, and will not impact your credit rating in any way.

We like to stay in touch

By creating an account with Planswell, you agree that we can contact you from time to time by phone, email, sms and regular mail. One of the reasons we’ll get in touch is to remind you to update your plan twice a year. We may also let you know about new features or opportunities that we think you might like. You can unsubscribe at any time by calling 1-855-PLANSWELL, through the unsubscribe link in our emails or by writing to [email protected] [email protected]

We notice your online activity with us

We may collect information about your activity on our website (not your actual identity, but the IP address of your computer), as well as your engagement with us on social media. We do this to better understand how people are using these tools so that we can make them better and more effective. If more people spend more time learning about personal finance with Planswell, then more people will feel better about their money. And that’s a good thing, right?

We use strong security measures

From a technical point of view, we protect your data with advanced data encryption, secure servers on a private network and a program of intense monthly and quarterly security testing. From a practical point of view, we follow a clean desk policy with all sensitive information kept under lock and key. If you want to improve your personal security further, check out this blog post on how to make better passwords.

We’re careful about what we share

Your information is stored on highly secure servers, and even our own employees have access to it only on a need-to-know basis. We also share certain necessary information about you with other parties, such as respected insurance companies and mortgage lenders where we may be helping you apply for products or services. We may also share some of your information with service providers that assist us with running our business, such as anti-fraud, technology, communications, data analysis, legal and accounting partners. Aside from these instances, we will not disclose, trade, rent, sell or otherwise transfer your personal information without your consent.
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