It’s not that we like to pry, but we are bound by certain responsibilities. First among those is to make sure that we recommend the right types of borrowing, investments and insurance. But there is also the matter of satisfying the requirements of Canada’s securities, lending and insurance regulators, federal anti-money laundering laws, and the standards of Europe’s General Data Protection Regulation – Regulation EU 2016/679, better known as GDPR.
Here’s a list of the ways we use your data:
Here are the lawful reasons that we collect your information:
You should know that Planswell is headquartered in beautiful Canada. Therefore, you may be engaging with our website or service from the European Economic Area (EEA) but we may transfer your data to a location outside the EEA. If this happens, we will continue to be exceptionally careful to protect your personal information.
If you have any questions or wish to exercise any of these rights, shoot us an email at [email protected].
To comply with the appropriate regulators, we retain certain data for a period of 7 years. We do, however, keep it super-secure in the meanwhile. We may share your data with certain third parties who each have their own privacy and data retention policies, which you should check out. Here are details on those third parties:
Under GDPR rules, we are known as a “Data Controller,” which means we determine the purposes, conditions and means of processing personal data. As such, there are two things we promise you:
The Internet will never be absolutely 100% secure, especially as long as we are human beings who make mistakes and choose silly passwords. Having said that, we go to great lengths to protect the data privacy of our users, including limiting our team’s access to our databases, physically separating sensitive data from our web-facing network, and hiring outside security experts to continually test and harden our security defenses.
A cookie is a very small file that’s placed on your computer or mobile device when you visit our website or mobile app. Some cookies are there to help you (such as automatically remembering your username) and some are there to help us (such as letting us know which websites are sending us the most new clients). We also use a technology known as web pixels for similar purposes.
The data that we collect is sometimes shared with advertising platforms such as Facebook and Google to help us attract more users while spending less money advertising to the wrong people (we believe this is ultimately good for the company and for our clients).
If you don’t want us using cookies with you, you can turn off cookies in your browser settings. Just be warned that this may prevent our service from working properly, and you will definitely want to write your username down somewhere.
Links to other websites
This document is regularly revised in response to many factors. If you have any questions or would like to suggest ways to improve your plan, please let us know.